PROCEDURE ON REPLACEMENT OF DARPAN DEVICE IN BRANCH POST OFFICES

After roll out of RICT, some time we need to replace supplied devices with buffer stock. I have recently gone though this kind of problem and have learnt that by following the below points we can replace hardware very smoothly

1. Deactive existing user :

First of all we need to de activate existing user from the damaged device using menu

RICT ADMIN LOGIN --> BPM Management --> Edit BPM details --> set status as “inactive" --> update

If device is able to receive notification then pull the notification and let the job completed. But if device is totally out of order then email job id to RICT Team to mark it as completed

2. BO Device Deallocation

Now de allocate the damaged device using following menu

RICT ADMIN LOGIN -->Device Management --> BO Device- Deallocation

3. Stock device

First of all we need to take the non working (Damaged) device is stock using following option

RICT ADMIN LOGIN--> BPM Management --> Update Device Status --> stock --> update

Now our damaged device is stocked

4. Upload Delete RH Feed

• This point is to be followed only if you wish to use sim card of damaged device in new device..
• Upload RH Feed with action column as “D” to delete the entry from RH Feed

5. Upload Insert RH Feed

• Now you need to upload Upload Insert RH Feed with device details of buffer stock device that is to be supplied in place of damaged device
• Upload RH Feed with action column as “I” to delete the entry from RH Feed

6. Bo device allocation

• Now allocate that device to BO using following menu
• RICT ADMIN LOGIN--> Device Managemen--> BO Device-allocation

7. Activate BPM

Now again activate BPM in new device using menu

RICT ADMIN LOGIN-->BPM Management -->Edit BPM details --> set status as “active”--> update

8. Install applications as below

• MCONNECT 3.1.6
• DM 9.7.4
• FIRMWARE 1.12
• CBS 1.2.0.0
• MGNREGA 2.3.0.0
• EMO

Use application versions suggested by circle team

Hope this information will be helpful to all SAs and other PO staff too

if any one has any other simple way to complete the task.. kindly comment the same so that it can be useful to others